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VMware Virtual Machine Storage vMotion Failed Due To A PBM Error

Storage vMotion is a feature used to change the Virtual Machine Location without a down time and this PBM Error occurred while I was trying to Storage vMotion one of my Virtual Machines. I tried with a different Virtual Machine and it was not possible and, I was realized none of the Virtual Machines were not possible to perform the Storage vMotion and SDRS recommendations were failing.

Manual Storage vMotion wizard had a SDRS Faults error message at the “Ready to complete” stage as below.

SDRS PBM Error

Once I clicked on the error message, it displayed the full error message as below

A general system error occurred: PBM error occurred during QueryAllAssociatedProfiles: Connection refused

Full PBM Error

I was found that this was due to the service failure of the “vmware-sps” service. I checked the service status, started and restarted with the below commands

Service status was masked and inactive (dead)

PBM Error Status

If you need to check all the list unit files and the status use below command, but this for your information purpose only and it’s nothing to do with the fix here

Here is the similar output

PBM Error All services masked

Simple service starts or restart doesn’t work here and I unmasked and removed the symlink of the service and tried to start the service. Unfortunately, service start or restart didn’t work as I expected.

Here is the command to unmask and remove the symlink of the service

Here is the output of my attempts

PBM Error restart failed

Finally, I performed the service control start and it started all my services and my vmware-sps service started to run

Here is the command

Here is the output of my command

PBM Error all services started

I hope this article is helpful for someone having the similar issues with the SDRS and Storage vMotion.

Aruna Lakmal

Associate Technical Specialist at Pearson, Sri Lanka. Technology junky, enthusiast, a VMware vExpert and a blogger with more than 7 years of Experience in Information Technology more focusing on VMware Virtualization, Microsoft and Datacenter Technologies.

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